- Windows hello setup not working Welcome to Microsoft Community! Thank you for your description of the issue. But not with FingerPrint. . Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Click Next. 6-Setup will check your PC and show a license agreement. Windows 11 Home here. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. a. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Sign out of Windows (microsoft. Click Get Started at the bottom of the prompt. - Under PIN, Click Remove and setup again. inf file. still not working. I too had exactly the same problem with both windows hello and outlook. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Go to Start > Settings > Accounts > Sign-in options 2. Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. I've tried to reset it up but all it Nov 21, 2022 · 6. Here are the steps: Click on Sign-in options and login to Windows with your Microsoft account or local account Password. Update System Drivers. My face is scanned, i get a blue loading square, and dots on my things Find solutions, download drivers, and get support for your HP products. Windows Hello works as Change the Windows Hello for Business policy to not require a TPM. Opened Sign-in option screen. Windows Hello facial recognition used to work fine. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. dat file. 6. Follow the step-by-step solutions, such as using registry editor, local group policy editor, installing HelloFace again, restarting biometric service, checking trusted platform module, and running SFC scan and DISM tool. Close Windows Hello, and then try going through the setup again. " Apr 17, 2023 · After Intune Support punted me to Windows Support (and told me to open a ticket with my personal account) and now Windows Support is saying “since it’s business, MS can’t check this - have you asked your admin?” (I AM the admin…) and not getting any traction through other forums, I’m hoping that someone here has seen this or knows where I could look. Here’s a step-by-step guide to help you troubleshoot the issue: 1. Thanks! Jan 2, 2025 · After restarting the computer, get the user to logon to Windows, where they should be prompted to complete Windows Hello for Business setup More info I was actually surprised that Microsoft’s own https://aka. b. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. You may need to set up facial recognition again if it's not working correctly. and run the troubleshooter for Windows Hello or Biometric devices. after doing "Set up" ->"Get Started" . When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Jun 15, 2022 · Click the Setup button. 0x801C000E: Registration quota reached. Apparently, Windows Hello is not enabled by default for domain accounts. Please Help. Sep 16, 2023 · 4-In the Install Windows 11 dialog, click on Change how Setup downloads updates. Method 3: Using Registry settings if you have Windows 10 Home installed. Try again later. Again i must emphasize that once i can login to windows, there are no issues with the camera. Also web-sign-in does not work, since the pop-up windows did not appear. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Note: To use face recognition, If Windows Hello will not work after performing all other steps, please Apr 8, 2023 · Despite this, I downloaded the file anyway but am not sure what you mean by 'Using the device manager, install using GoodixMocUsb. ms/PINErrors site actually lists this error, to be honest I didn’t check it until after I had resolved the problem. Click on Computer Configuration and open Administrative Templates. Well that is gone now and still no facial recognition. Type Jul 19, 2024 · Learn six methods to troubleshoot the biometrics service and sensor on your Windows PC. Is there anything else I can confirm for you? Thanks! May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Windows hello still not working but the camera opens fine with other programs. Apr 24, 2020 · Similarly disable the other Windows Hello options if any. Jul 18, 2024 · After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Look for Windows Biometric Service, double click on it and click on Stop. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. Fix 1: Disconnect Work or School Account. After your computer restarts, check if Windows Hello is working. 22621 Build 22621)HAL 10. try again later. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Run the System File Checker Utility scan. You should not have to do them all before one works, but please do them in order and don't skip any unless they clearly don't apply to your system: 1) Try the latest working fixes here for Windows Hello Face Recognition not working: Jan 4, 2025 · 5. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Thanks. 0x80090036: User canceled an interactive dialog. Jul 22, 2023 · When you reinstalled the fingerprint reader driver, did you download and install it from the manufacturer's website? If not, If you need help finding the driver, please hold down Windows + R keys, type in msinfo32. Look into the camera to create a facial recognition profile of your face. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Sep 1, 2022 · After selecting your setup method, click on the Set up button. 5-Select "Not right now". Select Start > Settings > Windows Update. Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Delete all “. Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. I finally got around to troubleshooting it today. 3. Windows Hello supports PIN, facial and fingerprint recognition. Select Windows Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. 1 for Windows 11, version 23H2 for x64 (KB5042099) Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. It just keeps saying "Something went wrong. This just started happening after the most recent Microsoft update. Click on Windows Hello PIN and then "I forgot my PIN". Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. We are deploying Windows Hello 3. Feb 19, 2023 · Check that Windows Hello is set up correctly. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. Type 'services. Pls help. Click the OK button. This will start the Windows Hello setup wizard, click Get Started to begin. "We couldn't find a camera compatible with Windows Hello Face. Type services. Then share a screenshot of the System Information window. Learn how to fix common issues with facial recognition or fingerprint recognition on your Surface device. When trying to install a different driver I could not expand the Goodix folder and therefore could not locate the GoodixMocUsb. Modify Windows Hello Group Policy settings. NET Framework 3. I am on 24H2 with latest updates. Jan 9, 2019 · I am running Windows 10 Pro Insider Preview, and this time this problem just appeared when I wanted to reset my PC-I reset my PC for no reason, set it up and set up Windows Hello. Sep 7, 2023 · After this new install, and after ensuring NGC folder was cleared, I attempted to set up a new pin again. Apr 30, 2024 · To fix this, delete the folder and set up the PIN again. - Restart your computer. Before I re-installed Windows, Hello (face) was working fine. com) Sincerely, Carlo O. new user. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. After resetting, try setting up Windows Hello again. Click on the Get started button and confirm your account password when prompted. ( no crash though). I removed my face data from Windows Hello and tried to set it up again. I removed a driver under "biometrics" in device manager as instructed on one of the answers. 0x801C0003: User isn't authorized to enroll. If you are experiencing the reported problem on computers that have been set up for an organization (e. I hope I can help you on your concern. Right-click on “Integrated Webcam” and click on “Disable device“. Nov 4, 2019 · Hi Prateek. exe and hit enter. Follow the on-screen instructions to set up Windows Hello. Should I check the Group Policy on my Domain I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Situation 2 - Trying to add Face recognition: Settings - Accounts - Facial recognition (Windows Hello) - Setup. Jun 14, 2018 · IT is not responding properly. To resolve this: 1. Clicked Face Recognition Setup. 5 and 4. uninstall bio device. Post a screenshot of the resulting dialog box. Again, you need to be signed in as administrator to perform this operation. 4. Click on Accept in the license terms dialog. Install updates manually. Press the Win + X keys and choose Device Manager. Mar 2, 2022 · How to Set Up Windows Hello with a Webcam To set up facial recognition on Windows 11, click Start, type "sign in options" in the search bar, then hit Enter. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. iPhone Help. For facial recognition, a specific camera device (IR camera) is required in order to support facial recognition. Feb 16, 2025 · I completed all the steps you recommended successfully. If you already have a PIN or password setup, proceed to enter it. Dec 4, 2024 · This has been asked about 1,000 times. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. Select [Get started] ⑤. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. Under Ways to sign in, you have three choices to sign in with Windows Hello: Select Facial recognition (Windows Hello) to set up facial recognition sign-in with your PC's infrared camera or an external infrared camera. Something may have caused it to be turned off or otherwise fail. Jan 30, 2020 · This could be intentional since the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations. Select Windows Components and open Biometrics. Avoiding Scams. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. msc' to open the services. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. If it is set up, choose "Remove this sign-in option". What Causes Windows Hello not to Work on Windows 10? Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Ensure all pending updates are installed. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". reset security in uefi . They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Aug 27, 2024 · Thanks. Go to Settings > Accounts > Sign-in Options. In Windows, search for and open Sign-in options; If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen Nov 3, 2023 · Select [Windows Hello Fingerprint] ③, then click [Set up] ④. Exit the Group policy editor and reboot the computer. But still has the same issue. I followed all of the instructions in the troubleshooter and still nothing. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Run Windows Hello troubleshooter Repeat the removal with all Windows Hello related drivers and then reboot your PC. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Follow the on-screen instructions to position your face in front of the camera until it captures your facial features. This is the problem. It asks "Make sure your face is centered in the frame" 5. The latest Windows 11 build has enhanced the level of system security settings by default, which can block initial access from biometric devices. msc and press Jan 10, 2025 · My Windows Hello stopped working as well. Reset your PIN: Go to Settings > Accounts > Sign-in options. If that doesnt work I will conclude the ir camera has a hardware problem -and there doent seem to be any way of Jul 23, 2021 · Device Manager Windows Hello (Image credit: Windows Central) Choose "Uninstall device" Reboot the PC; What this trick is doing is removing the old driver and forcing it to reinstall when Windows Dec 23, 2016 · I've had my Alienwere 17 Laptop for a week now. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. Windows Hello Setup screen opened. I get two messages: 1. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Sep 29, 2023 · Is Windows 10 not letting you in, even if you enter the right PIN? Here's how to fix it. ; Confirm your Microsoft account password. myki). Restart the biometric service. Update or reinstall the driver, re-register your fingerprints, restart the service, reset the database, edit the registry, or run the hardware troubleshooter. I disconnected my school account on the "access work or school page" and then restarted my computer. Mar 31, 2023 · Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. He is able to login using Password and PIN. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. As soon as I go to setup, it asks me to Click to set up your PIN again. Oct 15, 2019 · Hi, I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). ' as mentioned earlier, it has been like this for over a year Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Let us work together to sort this out. Biometrics Devices (Windows Hello) Setup. Emojis Explained. Trying to set up the face recognition (Windows Hello)- the set up page opens up, but I only see a message that "Make sure your face is centered in the frame" There is only 'Cancel' option in the screen. Below message appears when using Finger to login. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jun 18, 2018 · When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. Check your device's specifications in the user guide. com) Other method is that we can also create a New User Account, and from there set up PIN on this user. Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. Support Home ; Products . Cannot set up the fingerprint reader. My webcam works. Reset the Hello Facial Recognition Settings. Delete the old database. Restart your PC. I can't seem to add Windows hello to the camera's privacy settings. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. " Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. If you can't proceed to next method. Nov 6, 2019 · Creators Update might have modified some of the crucial settings of Group Policy. I have done that. Type msinfo in the search bar on the taskbar and click enter. Means it will not respond after that and will not ask for further options of setting up. Select Remove driver software and wait for the removal to be finished. Restart Windows Biometric service. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. 1. reinstall windows hello. Select Windows Hello PIN. Confirm your current password or PIN. Once your face is recorded, click the Close button to complete the setup. However, I sign into Windows using a domain account, not a local or Microsoft account. Steps Followed: 1. You can try to Remove and Add your PIN. This is really frustrating. Select PIN (Windows Hello) to set Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Nov 6, 2019 · windows hello setup not working since mid last year, windows hello will not set up, it says 'this option is currently unavailable - click to learn more' when clicked, it says 'something went wrong. When I put the computer to sleep I must sign in with my microsoft account and password, the create a PIN window shows, I do not remember creating any PIN, neither does any that I Jan 31, 2025 · Option 1. On the Accounts window, select Windows Hello Fingerprint, and Nov 3, 2019 · Hi Anant. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. hence, delete the NGC folder and set up your Windows Hello PIN again to fix it. dat file into a newly created folder as a backup. Now, I am trying to setup the Hello PIN first time and getting the following error: "we weren't able Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. That is when this problem occurred. Sep 16, 2023 · Users discuss problems with installing or using Windows Hello feature on Windows 11. Seems like they are locked out in this case. Press Win + R to open the Run dialog box. Check if the user has permission to perform the operation . Press Windows + R to open the Run dialog box. Type Mar 19, 2019 · 2. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Aug 15, 2016 · Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. Mar 19, 2019 · Right-click on Windows key and select Device Manager. Go to Settings > Accounts > Sign-in options and check that Windows Hello is enabled. I touch the sensor. Camera and IR seems to be working (at least the red IR light flashes up). Jun 1, 2020 · Device Manager window will be opened. Printer Support; Computer Support; Poly Collaboration Devices Jan 11, 2022 · Then, I've re-install Windows 11 23H2 on the current Windows (not a fresh install because of the softwares installed)… Start menu and other settings parts were fixed… But, this PIN problem is still not working! I tried all the fix suggestions here (and other sites) on regedit, gpedit, NGC folder, Microsoft account settings etc… Jan 17, 2022 · It sounds like you are currently having problems with PIN of Windows Hello. Same as step 1. Now it just says "Windows Hello isn't available on this device. 7-Wait for the setup program to check for the available free Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Microsoft This fixed the camera app but not Windows Hello. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Since then Windows Hello facial recognition does not work' Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Please make sure your fingers are clean and dry, then lift and rest only one finger on the sensor. Aug 4, 2024 · Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. You can try again, or skip this step and set up a new PIN later. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. 8 for Windows 11 for x64 (#KB5009469). Click the small chevron (it looks up an up arrow) in the Sign-in options window, and then click "Set Up. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. Aug 30, 2018 · Hi Mark. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens. Method 2. Feb 13, 2024 · Since I did not want to change my pin I opted to reset the yubikey. Apr 7, 2022 · My name is Carlo, I am also using Windows 10 pc and community member like you. I am curious as to how I can enable it. Mar 10, 2023 · Windows Hello not working on Windows 10. Jan 10, 2023 · Update Windows. In the previous version. Feb 4, 2025 · If your device has an IR Camera, probably the camera drivers may be outdated or corrupted from working properly with Windows Hello. There are no options to recognize face or it doesn't proceed to next screen. Open the Services pane and stop the Biometrics service. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. There are other times which it will not work properly, as a reminder that it is not for daily use. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. QuestionFan513 ***Original title: Windows Hello Black and White***. Go to. Fix 3. Dec 5, 2016 · If the previous steps failed to work. But as long as it's not configured it should be ok. About all I can think of now is fresh windows install from scratch. Reinstall the biometrics driver. As stated, it was working fine before I reinstalled. Please refer to the following steps . Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Perform a Windows Reset. My techy guy resolved outlook by setting up a new profile. Now Windows Hello facial recognition just refuses to work. -Press Windows key + X -Go to Device Manager -Expand the Biometric driver or Human Interface Device -Look for Fingerprint driver that was installed -Right click and Update Click on Facial recognition (Windows Hello) and then click the Set up button. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). Alternatively, you can navigate to Settings > Accounts > Sign-in Options. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. What can I do to solve this? Aug 12, 2023 · Just got a Surface 4 laptop (Windows 11 Pro). If the Windows Hello setup can not work properly on a self-installed Windows 11 system, follow the steps below to disable the core isolation settings to solve the problem. 2261. These are you system Specs Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. Pres Windows key, type gpedit, and press Enter. Log in is working with the fingerprint I have set up put I want to use another finger. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. This was the one thing I had set (from another blog) and it had prevented windows hello from working, windows hello wouldn't even start. Follow the instructions to reset your PIN. Sorry for the inconvenience. WHat a pain the a*** to spend 2 days trying to open outlook. You should not have to do them all before one works, but please do them in order and don't skip Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. 9 Ways to Fix Windows Hello Fingerprint Recognition Mar 20, 2025 · Repeat steps 1 through 4 to set up the fingerprint reader again. Now whenever I try to set it up, it says "Sorry something went wrong. Everytime I try Jul 7, 2023 · Once it’s done, restart your computer and check if Windows Hello not working issue has been resolved. “WIN + x” to select Device Manager. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Under “Biometric Devices” check if there are any problems with the fingerprint reader. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. User is asked to try again. To start, I would recommend taking a look at our community forum: Apr 10, 2018 · A corrupted biometric record can also cause Windows Hello to malfunction. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. As for your problem, you can try the following steps to see if they can solve your problem: Please try to delete all the previously set PINs in the Settings > Account > Sign-in Options > PIN, and then check the situation according to the Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. Once done, open Device Manager, click Action -> Scan for hardware changes. " I've tried all the so-called "fixes" posted online: Uninstall/reinstall webcam, SFC, DISM, edit registry, delete certain folders, reset TPM, etc. Hey, So I'm using a Surface Laptop 2 for the past 3 years, and in these 3 years, I've tried multiple times to setup Windows Hello. Select Fingerprint recognition (Windows Hello) to set up sign-in with a fingerprint reader. When the facial recognition feature is not working properly, especially when no frame appears after the prompt “Ensure your face is centered in the frame”, it could be due to a number of reasons. Dec 18, 2023 · Learn how to troubleshoot Windows Hello Face, a facial recognition feature for signing in to Windows 10 / 11. Aug 14, 2023 · Windows 11. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. But now its not working so I have to type in my pin now to log in. 1-Click on Start, search for "Command Prompt" 2-Right-click on that and select "Run as Administrator" 3-Run this command to take ownership of the folder: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. C:\Windows\System32\WinBioDatabase Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. See fixes here for Windows Hello: Sep 18, 2016 · That's interesting. dat” files from the folder in step 2. I've already had a facial recognition setup. under “Windows Hello Facial Recognition” and reset the facial recognition. 5. Jan 16, 2025 · Hello is working ok as I use the PIN with google. in MEM have have Config Profile that: Aug 30, 2017 · The issue you're experiencing with setting up Windows Hello PIN might be due to a variety of reasons, and that is what we are going to find out. Create a local user or administrator account in Windows (microsoft. Try removing existing face recognition configuration and then set it up again. Restart your PC and try to add a Windows Hello PIN again. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. It asks me to touch the fingerprint sensor. 0. Please help to solve the issue Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. A “Windows Hello setup” prompt should appear. You can do this by going to Oct 8, 2020 · Hello Dan, My Name is Chander and I am Independent Advisor and a fellow Windows 10 user like you. I checked googled and tried all kinds of solutions but I wasn't able to. Copy and paste the . Hence, apply the following steps to resolve it quickly on your PC. tried all that. No frame to see. Welcome to Windows hello - Get started. Dec 11, 2021 · Right-click on Windows key and select Device Manager. This will save you from downloading a new build (if available). Settings > Update & Security > Troubleshoot > Additional troubleshooters. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. In the Windows Hello PIN section, remove your existing PIN. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. Reconfigure Windows Hello. Set up Windows Hello PIN, click “ Pin” and click “Set up". In Device Manager window, expand “Cameras” to see the available camera devices. Activate biometric service: Again, press Windows + R, type services. Enable "Turn on convenience PIN sign-in" using Group Policy. 8. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. Modify Group Policy Settings - skip this step if you are not running Windows 10 Pro/Enterprise only Creators Update might have modified some of the crucial settings of Group Policy. Everytime after an update. inf file'. At this point, you can re-enroll your Windows Hello. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. msc and click on OK. I tried all over again and just avoided setting up windows hello at all. The system should automatically detect and reinstall the drivers. " I have already tried troubleshooting Windows Update and Hardware and Devices. ; Once you complete the steps, the system will default to the Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Dec 1, 2023 · Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. It did not work to reset the yubikey because the yubikey is setup by yubico not to be reset. Open File Explorer by pressing the Windows key + E. For us to provide better assistance, we would need you answer the following questions: What is the make and model of the device where you are trying to set up the Windows Hello PIN? Sep 23, 2021 · If the Windows Hello update is not done then you need to access Windows Update and then install each Windows Update. Reset Windows Biometrics Component. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. To do so, follow the steps below: Step 1. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Way 2: Set Up Trusted Platform Module. Therefore, you will need to transition from a All 3 Policies under Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business\ must be in the state "Not configured". After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. By Shan How to set up Windows Hello face login? Set up Video. Jul 19, 2024 · Hello, Atharia R. When tryied to reset the yubikey though and then it said take the yubico key out and reinserted the security key a circle with an x came up saying that the yubikey could not be reset. In Windows, search for and open Sign-in options. I'm running an Nov 11, 2021 · Can you try to sign out of your Microsoft Account from Windows and try to check if you can set up a PIN. See possible solutions, screenshots, and links to official sources. Press Windows key + R, to open Run dialog box. msc, and hit Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. g. Option 2. Navigate to the path below. This failed again. If it is not set up, choose Setup and complete set up. 2. Facebook Help. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. If you are unable to set up the fingerprint reader, try the following steps. Enable Biometrics in Group Policy Editor. Run Windows Hello troubleshooter May 11, 2020 · I recently brought a fingerprint scanner and wanted to use it on my desktop, but when i tried to setup security key in sign-in options, it just keeps loading and shows the message "insert your security key into the usb port" until a certain time and it just disappear without letting me set up windows hello, i even tried reinserting the device Feb 3, 2023 · Hello, One of the user has changed the password. Aug 11, 2023 · Press Setup - Create a PIN - Next . I checked my registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\ AllowDomainPINLogon = 1. My device is was working fine. Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Here's the steps you can try. Close. The biometric driver is corrupted: Probably the most typical cause for this issue is when the latest Windows 11 build installation got terminated by rewriting certain files that belong to the biometric driver being used by Dec 20, 2024 · I am setting up a new elitebook. The option to add a finger or remove the fingerprint are greyed out and not clickable. Everything about it used to work perfectly until a few days ago. Delete the . Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. I have uploaded the freeze tab in this question. It worked great until about 2 weeks ago. Turn off Fast Startup. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Jan 22, 2018 · I am trying to setup face recognition in my laptop but it doesn't work at all. Run Hardware & Devices troubleshooter. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. It also works with more than a dozen apps like Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. lenovo has already replaced the hardware last week but when I try to redo the fingerprint setup , after clicking setup and when I placed my finger to setup, there is no response. The pin works but not facial or fingerprint recognition. We can set up a new record after deleting the existing files. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. Check for Windows updates. See fixes here for Windows Hello: Support Menu. Reset fingerprint & facial recognition options. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Please follow the on-screen prompts to repeatedly lift and rest your finger on the sensor. Find out how to update, improve, or reset your sign-in options and get help from the Surface app. Click on Windows icon at the bottom-right corner, on top of Start Menu click on your account icon and select Change account settings. I have tried:-uninstall ir camera driver. Before you can access Windows Hello on your Windows 10 computer, you need to set up Trusted Platform Module (TPM) that is designed to provide hardware-based, security-related functions. ChatGPT. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). As an engineer I first define the problem and what the issue is and then I fix it. Free Movie Streaming. Windows Hello will scan your Face and ask you to either move closer or further back to improve the recognition. The same thing happened, so I am still unable to access outlook or my saved chrome passwords, it's just asking for my Microsoft password instead. It will freeze on that screen and will not do anything else. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. " It also says "Windows Hello is preventing some options from being shown. baui ujqn fxyupzsh ofqr rumvjode csrxt wugqk znxz ppecky amuyj hfjkl tdllt ogzy afazy waimqex